THE POUSADA LITERARIA LTDA, limited company established in the city of Paraty - Rio de Janeiro - Tenente Francisco Street, n.º 362, Downtown, Zip Code 23.970-970, CNPJ/ME (Company Taxpayer’s Number) nº 13.358.793/0001-67 (“Pousada Literária” or “nós/us”) - is committed to safeguarding the privacy and protecting the personal data of users of our website and our guests (in all cases, "you"), by adopting the best security practices and transparency measures.

The purpose of this Privacy Policy is to clarify how we use your personal data during your use of our website https://pousadaliteraria.com.br (“Site”) and in the context of your interactions with us.

 

HOW IS MY PERSONAL DATA USED?

To enable access to certain content and functionalities of the Site, to keep the Site operational and up to date and to maintain a relationship with you, the Pousada Literária may use personal data in various situations.  

In practice, the type, amount and manner in which we collect your personal data depends on your relationship with the Site and with us. For instance, the data we collect when you visit the Site is different from the data we need to respond to a request from you. To make these differences clearer, we have listed below some of the main purposes for which your data may be used depending on the type of interaction you have with us:

Purpose

Type of collected data

Reservations and supply of products and services

Data shared directly by you with us, such as your name, social security number, ID, e-mail address, telephone number, address, age, marital status, payment information, accommodation preferences, etc.

Site Access and Browsing

Browsing data: data collected through cookies or device IDs, including IP, date and time of access, geographical location, browser type, duration of visit and pages visited.  


Data on access devices: model, manufacturer, operating system, operator, type of browser, type of speed and connection.

Answers to questions and requests from “Talk with Us”

Registration data: name, e-mail, phone number, city, state and message.

Marketing

Registration data: name, e-mail, phone number.


Data obtained through publicly accessible sources or through partners and suppliers.

Cookies. Like most web pages, we use cookies and other technologies on our Site, especially to allow you to authenticate yourself, to guarantee your security, to record your preferences and to offer you customized content based on your interactions with us. Cookies are small files which may or may not be added to your terminal and which make it possible to store and recognize data from your browsing activities. Through this type of technology, we may collect browsing data, including data about your interactions with our Site, such as the pages and content you access and create. If you wish to know which cookies are installed on your device, or if you wish to delete or restrict them, use your browser settings to do so. You can find further explanations on how to proceed by clicking on the links below.

 

Chrome

Firefox

Safari

Internet Explorer

Edge

 

WHO CAN WE SHARE DATA WITH?

The Pousada Literária is an economic group and works in partnership with other companies. Therefore, your data may be shared with third parties in the following cases:

Vendors and Partners: The Pousada Literária may share some of your personal data with vendors and partners hired to support our activities, such as system suppliers, data processing structures and other service providers.

Companies from the same economic group: We may also share data with companies that are part of the same economic group and/or corporate structure as Pousada Literária, provided that such sharing is necessary for the purposes of operation, maintenance and/or improvement in the provision of the services offered. In this context, any company that may have access to the data must adopt at least the same levels of security used and ensured by us.

Public Authorities: The Pousada Literária is subject to certain legal and regulatory obligations when making the Site available to you. Accordingly, in certain situations we may share data when necessary as a result of a legal obligation, a determination by a competent authority, or a court decision.

 

DATA STORAGE AND SECURITY MEASURES 

Personal data security is one of our priorities. We strive to constantly improve our processes and adopt the best information security practices to protect you and the data we have access to.  

Pousada Literária uses storage systems operated by third parties, from which Pousada Literária requires that all the best practices available on the market are applied, involving administrative, technical and organisational measures to store the data in its possession against unauthorised use, leaks, disclosure or modification, respecting all the minimum requirements demanded by the applicable legislation.  

Pousada Literária uses administrative, technical and organisational measures to store your data in our care against theft, robbery, unauthorised use, disclosure or modification and any incidents. 

In addition, we carry out periodic training and awareness-raising workshops with all those who will have access to your personal data. We have also implemented measures to limit access to data to only those responsible for processing it.

Data is only stored for as long as is necessary to fulfill the purposes for which it was collected, or in the cases provided for in article 16 of the LGPD [Data Protection Law] (Law 13.709/2018). We therefore carry out an analysis to determine the appropriate retention period for each type of data collected, taking into account its nature, need for collection and purpose.

 

YOUR RIGHTS

In compliance with the applicable data protection legislation, Pousada Literária values transparency and the holder's control over their personal data. In this way, Pousada Literária guarantees you the following rights:

Rights

Explanation

Anonymization, Blocking or Deletion

You can request (a) the anonymization of your personal data, so that they can no longer be linked to you; (b) the blocking of your personal data, temporarily suspending the possibility of processing for certain purposes; and (c) the deletion of your personal data, except in the cases provided for in article 16 of the LGPD (Law 13.709/2018).

Confirmation and Access

You can request confirmation as to whether your personal data is being processed so that, if that is the case, you can access it by requesting copies of the records we hold on you.

Correction

You can request that your personal data be corrected if it is incomplete, inaccurate, or out of date.

Information on the Possibility of Non-consent

You have the right to receive clear and complete information about the possibility and consequences of not providing consent when it is requested.

Information on Sharing

You have the right to know with whom we share your personal data. Depending on the situation, we may limit the information provided to you if its disclosure would violate our intellectual property or trade secrets.

Opposition

The law authorizes the processing of personal data even without your consent or a contract with us. If you do not agree with any purpose for which we process your personal data, you can object by requesting that we stop processing it.

Portability

You may request that we make your personal data available in a structured and interoperable format for transfer to third parties, provided that such transfer does not infringe our intellectual property or trade secrets.

Consent Withdrawal

If you have consented to any purpose of processing your personal data, you can always choose to withdraw your consent. However, this will not affect the lawfulness of any activity carried out prior to the withdrawal.

If you wish to exercise your rights, please contact us in accordance with the guidelines at the end of this Policy.  

For your security, whenever you submit a request to exercise your rights, we may ask for some additional information and documents so that we can prove your identity in order to prevent fraud. 

In some cases, Pousada Literária may have legitimate reasons for failing to fulfil a request to exercise rights. These situations include, for example, cases in which the disclosure of specific information could violate business secrets of Pousada Literária or third parties; as well as cases in which requests for anonymisation, blocking or deletion of data cannot be complied with due to the existence of an obligation of Pousada Literária to retain data, either to comply with legal or regulatory obligations or to enable the defence of rights of Pousada Literária or third parties, including in disputes of any nature.

 

HOW TO CONTACT US

If you have any questions, complaints, wish to exercise your rights relating to your personal data or wish to communicate with Pousada Literária on this matter, please contact the personal data protection officer at the following e-mail address: dpo@pousadaliteraria.com.br.

Updating the Privacy Policy: Pousada Literária may modify this Policy at any time without prior notice in cases where this is important for the functioning of the services and does not represent sensitive changes for you. We will always publicise the date on which this Policy is updated. Any changes to this Policy will become effective when they are published on our Website.  

By engaging with Pousada Literária, using our services as well as our website(s), you agree to the processing of your personal data as described in this Privacy Policy.

 

Date of last update: 12/19/2023